January 23, 2012

2.2.2 Change Management

Change management

Change management policies are official company procedures used to identify and communicate current or forthcoming changes to some aspect of the company’s networks and communications services.

Change documentation should include the following:

  • Specific details, about the change being proposed/implemented
  • The name of the authority who approved the changes
  • A list of the departments and the names of the supervisors involved in performing the change
  • What the immediate effect of the change will be
  • What the long-term effect of the change will be
  • The date and time the change will occur

After the change has occurred, the following should be added to the documentation:

  • Specific problems and issues that occurred during the process
  • Any known workarounds if issues have occurred
  • Recommendations and notes on the event

After the change has been requested, documented, and approved, you should then send out notification to the users so that they know what to expect when the change has been implemented.

References:
  • http://www.informit.com/articles/article.aspx?p=1809117&seqNum=3
  • CompTIA Security+ Review Guide: Exam SY0-301, Second Edition by James M. Stewart

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